Shipping Policy

Our Shipping Commitment

 

I understand that receiving your carefully crafted Pokemon Artwork is just as important as creating them. I personally oversee every shipment to ensure your treasures arrive safely and securely. Each item is meticulously packaged to protect these delicate, museum-quality pieces during their journey to you.

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Shipping Coverage

 

Current Shipping Area

I currently ship exclusively within the United Kingdom including:

• England

• Scotland

• Wales

• Northern Ireland

 

Future Expansion

I am actively working to expand our shipping internationally. Please join our mailing list to be notified when international shipping becomes available.

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Processing Times

 

Standard Items

Most items in stock are processed and dispatched within 2-3 business days of order confirmation and payment.

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Custom & Made-to-Order Items​

• Special commissions: Timeline discussed at order

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Peak Seasons

During busy periods (Halloween, Christmas, special events), processing times may extend by 2-3 additional business days. We will notify you of any delays promptly.

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Delivery Options & Times

 

Standard Delivery (Royal Mail 2nd Class)

• Cost: £4.95

• Delivery time: 5-7 business days

• Tracking: Basic tracking included

• Best for: Non-fragile items under £50

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Express Delivery (Royal Mail 1st Class)

• Cost: £6.95

• Delivery time: 2-3 business days

• Tracking: Full tracking included

• Best for: Urgent orders, gifts

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Premium Secure Delivery (Royal Mail Special Delivery)

• Cost: £12.95

• Delivery time: 1-2 business days

• Features: Fully tracked, insured, signature required

• Best for: High-value items (£100+), fragile pieces

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Free Shipping Threshold

We currently do not offer free shipping, however, this may change in the future for orders over £100.

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Packaging Standards

 

Protective Materials

Every item is carefully packaged using:

• Bubble wrap/Honeycomb paper for delicate surfaces

• Foam inserts for sculptures

• Acid-free tissue paper for preservation

• Sturdy cardboard boxes and Poster tubes sized appropriately

• Moisture-resistant sealing for certain items

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Fragile Item Special Care

Items such as 3D collectables receive:

• Extra cushioning

• "FRAGILE" labels on all sides

• Orientation indicators where necessary

• Insurance coverage automatically included

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Eco-Friendly Approach

I use recyclable and biodegradable packaging materials wherever possible, reflecting my commitment to preserving the natural world that inspires my creature creations.

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Delivery Information

 

Address Requirements

Please ensure your delivery address is:

• Complete and accurate (including postcode)

• A location where someone can receive packages

• Accessible to delivery vehicles

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Delivery Attempts

If you're not available for delivery:

• Royal Mail: Will leave a collection card

• Special Delivery: Requires signature, will attempt redelivery

• Items will be held at local sorting office for 18 days

• If your order is returned to me, I will be happy to post it again, however, shipping costs will be required.

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Safe Place Delivery

You may request safe place delivery during checkout. Please note that I cannot be responsible for items left in safe places, though packages remain insured until delivery confirmation.

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Order Tracking

 

Tracking Information

• Tracking details sent via email within 24 hours of dispatch

• Track your package at royalmail.com or via Royal Mail app

• Updates provided for all delivery milestones

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Delivery Notifications

You will receive:

• Order confirmation email immediately

• Dispatch notification with tracking within 24 hours

• Delivery confirmation once package is received

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Delivery Issues

 

Damaged Packages

If your package arrives damaged:

1. Do not refuse the delivery

2. Accept the package and note damage on delivery receipt

3. Contact me within 48 hours with photos

4. I will arrange replacement or refund immediately

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Lost Packages

In the rare event of a lost package:

• Report to me within 7 days of expected delivery

• I will initiate a trace with Royal Mail

• Replacement or full refund provided once claim is resolved

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Wrong Address Deliveries

If you provided an incorrect address:

• I will attempt to contact Royal Mail to re-route the package, however, additional shipping charges apply for re-routing

• I cannot guarantee successful redelivery

• Please double-check addresses during checkout

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Undeliverable Packages

 

Return to Sender

Packages returned due to:

• Incorrect address provided by customer

• Refused delivery

• Uncollected after 18 days

Will incur:

• Original shipping costs (non-refundable)

• Return shipping costs (£6.95)​​​

 

International Shipping (Future)

I plan to develop partnerships to offer international shipping in the future including:

• European Union delivery

• North America shipping options

• Australia and New Zealand service

• Worldwide tracked delivery

Join our newsletter to be first notified when international shipping launches.

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Contact for Shipping Queries

For any shipping-related questions:

Email: joshdunlopconceptartist@Gmail.com
Response time: Within 48 hours (Monday-Friday)

Please include your order number when contacting us about shipping issues.

 

 

Last Updated: 29/08/2026
Pokemon Zoology - Joshua Dunlop